Terms and Conditions

About us

Our group of companies includes our subsidiaries and holding company and those owned by our holding company in accordance with section 1154 of the Companies Act 2006 (“Group of Companies”

About you

Application

You further agree and must ensure that the information you provide to us during the process of placing an order for Goods and/or Services is accurate, complete and not misleading. We shall not be held responsible for any inaccuracies incomplete or misleading information you provide to us.

Good and Services

 

Consumer Rights-Right to cancel

    1. 3 days after the day we receive back from you any Goods supplied: or

    2. (if earlier) 14 days after the day you provide evidence that you have returned the Goods: or

    3. if there were no Goods supplied, 14 days after the day on which we are informed about your decision to cancel the Contract.

Price 

    1. While we try and ensure that all our prices on our Website are accurate, some prices may be incorrectly listed. If we discover an error in the price of the Goods you have ordered, we will inform you as soon as possible and offer you the Goods at the correct price. We are under no obligation to provide Goods or Services to you at an incorrect, lower price, even after we have acknowledged your order or dispatched the Goods or started performance of the Services. If we cannot contact you, we will treat the order as cancelled. If payment has been made and you wish to cancel your order, you will receive a full refund of the price paid.

    2. Please note that the prices payable for Goods and Services in-store may vary from those stated on our Website 

Quotations 

Payment

Delivery

Unloading

Risk and Title

Performance Goods

    1. Performance Goods and any modifications to your vehicle may render your motor vehicle insurance to be invalid and may also invalidate any vehicle warranty cover you may have. We bear no responsibility on any failure by you to advise your insurers or warranty providers, or for the invalidity of such policies.

    2. Some Performance Goods are designed solely for track and race use, and it is your responsibility to ensure any alterations made to your vehicle are compliant and in accordance with legal and regulatory requirements in the UK or the country in which you use such vehicle;  

    3. Performance Goods and any modifications to your vehicle may adjust the emission output of your vehicle, and it is your responsibility to ensure that any alterations made to your vehicle are compliant with the legal and regulatory requirements for emission in the UK or the country in which you use such vehicle; and 

    4. It is your responsibility to ensure that any Performance Goods applied to vehicles or any modified vehicles on public roads are legal, safe and compliant with UK regulatory requirements for use on public roads.  

Warranty

    1. notify us in writing and/or by completing a warranty claim form (including a description of the fault) and return such Goods to us. Such Goods shall be returned to the manufacturer for review and testing. Based on the manufacturers’ opinion and further subject to clause, we will repair, (or at our sole option) replace such Goods with the same or superior Goods, without charge or not provide any of the aforementioned. The manufacturer’s opinion shall be final, and binding and we shall have no further liability to you. If Goods become faulty after expiry of the Warranty, we will not be held liable for any replacement or repairs that you request for such Goods.

    2. certain Goods qualify for our ‘No Quibble’ exchange policy (details of which Goods qualify can be found in-store). Should the Goods you purchased qualify and comply with our Warranty Conditions, they can be exchanged for an immediate replacement of the same Goods purchased (for the avoidance of doubt, no other goods can be exchanged for the Goods purchased and only a like for like exchange will be accepted) and we shall waive our right to have the Goods previously purchased by you and returned for exchange, to be tested. You must note that should you opt for the No Quibble exchange, we will return the Goods purchased to the manufacturer and/or have them destroyed, and you will have no rights to make any further claims in relation to the Goods returned. You will need to complete a warranty claims form (which will be provided in-store) without which your claim will not be valid, confirming your acceptance to our ‘No Quibble’ exchange policy.  

Refunds Policy

    1. We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the Goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the Goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.

    2. The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within 3-5 days at one cost or free but you choose to have the Goods delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option 

Exchange unit Surcharge 

Service

Limitation of Liability

    1. any breach of these terms; and 

    2. any representation, statement or tortious act or omission including negligence arising under or in connection with the Contract.

    1. for death or personal injury caused by our negligence. 

    2. under section 2(3) of the Consumer Protection Act 1987.  

    3. for fraud or for fraudulent misrepresentation; or 

    4. for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability

    1. any indirect or consequential, special or punitive loss, damage, costs or expenses. 

    2. loss of profit. 

    3. loss of business. 

    4. loss of income or revenue.  

    5. loss or corruption of or damage to data. 

    6. waste of management or office time; or 

    7. depletion of goodwill. 

Anti-Bribery 

    1. comply with all applicable and relevant laws, statutes, regulations relating to anti-bribery and anti-corruption including but not limited to the Bribery Act 2010.

    2. not engage in any activity, practice or conduct which would constitute an offence under sections 1, 2 or 6 of the Bribery Act 2010 if such activity, practice or conduct had been carried out in the UK.  

    3. not induce or reward us or any of our directors, officers, representative, contractors or personnel to perform or improperly perform a function or activity in connection with this Contract. 

    4. not directly or indirectly request, agree to receive or accept any financial or other advantage as an inducement or a reward for improper performance of a function or activity in connection with this Contract, other than where a bona fide promotions and/or incentive is run by us (see clause 6 for further details on such promotions and incentives);  

    5. if you are a business, organisation, partnership, limited liability partnership or a company, have and maintain in place throughout the Contract your own policies and procedures including but not limited to adequate procedures under the Bribery Act 2010 to ensure compliance with the same and to enforce where appropriate; 

    6. promptly report to us any request or demand for any undue financial or other advantage of any kind received by us or our directors, officers, representative, contractors or personnel or any undue financial or other advantage of any kind given by us in connection with the performance of this Contract. 

Force Majeure 

Complaints

Summary of your key legal rights

This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.

The Consumer Rights Act 2015 says Goods must be as described, fit for purpose and of satisfactory quality. During the expected life of your Goods your legal rights entitle you to the following:

If your product is Services, the Consumer Rights Act 2015 says:

  1.  This Contract will be governed by English law and you consent to the exclusive jurisdiction of the English courts in all matters regarding it.

Data Protection

General